Frequently Asked Questions
Where are you located?
We are located in Los Angeles, California, United States. So except as otherwise noted, all prices on our website are in US dollars.
Do you ship internationally?
Yes, we do! However, we currently ship to the following countries only:
Australia, Austria, Belgium, Brazil, Canada, Chile, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States.
What delivery methods are available, and how much do you charge for shipping?
To the contiguous 48 states of the US, FedEx Home Delivery is available for a flat rate $12.00.
To all the 50 states of the US, USPS Express Mail is available for a flat rate $28.00.
To Canada and Mexico, Express Mail Service is available for a flat rate $33.00.
To all other countries we ship to, Express Mail Service is available for a flat rate $38.00.
By "flat rate", we mean that the aforementioned amount is charged for a single order regardless of the number of items or the total weight.
Please be advised that all shippings from us require your signature upon delivery.
Starting July 2009, USPS Domestic Priority Mail is also available if your order contains jewelry only.
What methods of payment are available?
We accept payments by PayPal or Credit Card. When you check out, you are directed to the PayPal website. If you don't have a PayPal account, you do not have to create one. You can simply choose to pay by Credit Card.
I don't have a credit card. Can I pay by another method such as Money Order?
We're sorry, but at this time we do not accept payments other than credit card or PayPal account. We DO NOT accept Money Order, Cachier's Check, Certified Check, Personal Bank Check, Postal Money Order, International Postal Money Order, Western Union, Bank Wire Transfer, or Cash. But our future plans include accepting Japanese domestic bank transfers.
I'm shopping from outside the United States. Do I need to pay for customs duty? If so, how much?
We can't speak for the customs bureau of your country as it is not within our juristiction. But we know that you, an importer, are responsible for any applicable customs and duty charges. We never reimburse any of those charges. The duty rate charged on women's clothing varies across foreign customs, but as a rule of thumb, you probably get charged somewhere between 0% and 25% of the total value. On top of that, some foreign goverments charge value added tax (VAT) or goods and services tax (GST) on import goods at the same time as customs duty. These tax rates range from 0% to 25%. Again, we never reimburse any of those tax charges. You must pay any applicable charges to receive your import items. Be sure to reserve enough funds to cover those charges as your items ship.
How does your Reward Point Program work?
The Reward Point Program is our loyal customer appreciation program. When your order is complete, you earn 5 points for every $1.00 of the subtotal (after applying all applicable discounts and before adding tax and shipping). In addition, if you upload your picture wearing your purchased item for our customer testimonial page, you earn 5 points for every $1.00 of the price of the item. On your next purchase of a skirt or dress, a $10.00 discount is automatically applied by using each 1000 earned points. Reward Program Points has no cash value, not redeemable for cash.
What's the typical turn-around time from order to delivery?
That really varies depending on the backlog we have. Please be sure to check the estimated shipping date range displayed when you check out your order. Express Mail usually takes 1 to 5 business days depending on the destination country. FedEx Home Delivery usually takes 1 to 5 business days depending on the destination states.
Do you have a physical store location I can visit?
No. We are a strictly online-only store at this time.
You do not currently have the print fabric I want in stock. When will you stock more?
We'll probably NOT stock any more. Most of our print fabrics are produced for limited amounts by Japanese manufacturers. Those fabrics usually become unavailable not so long after we stock some.
Will you provide handbags and shoes too?
Sorry, we cannot provide those items at this time.
What's the typical size ranges of your products?
Please see this page.
Does your skirt come with a built-in petticoat?
No, our skirts are only lined. For the perfect look, we recommend our petticoats.
What is a single-faced / double-faced back bowtie? What's the difference?
A single-faced tie is one layer of fabric with the print only showing on one side. A double-faced tie is two layers of fabric with the print showing on both sides. For solid fabrics, single-faced is always recommended. There is a technique to tie single-faced bowties without the back side showing. Single-faced bowties are standard for all dresses and skirts, but for an additional charge, we can make it double-faced. The downside to having double-faced back bowtie is that the bow tends to be more bulky and heavy. See our tutorials: How to Tie a Single-Faced Back Bowtie and How to Tie a Double-Faced Back Bowtie
I got a dress from you some time ago, but it doesn't really fit me any more. Will you make adjustment?
No. In such cases, we recommend to take it to your local tailor and have it alter for you. Since we're an online store, we can only make your garments according to your measurements provided in your account. It's your responsibility to keep your measurements updated. If your measurements tend to fluctuate often, it's suggested that you re-take your measurements every month.
Is there a limit on the number of designs I can store in my closet?
Yes, it's currently 20, not counting the designs that have been ordered. For example, if your design closet contains 18 designs, 3 of which have been ordered, then you can add 5 more.
Why are border print fabrics not available for my selected skirt style?
Border prints are only available for these types of skirts: Gathered and Princess. The reason why they are only compatible with these two styles is that the border print runs along on one edge of the fabric and therefore cannot be cut out suitably for the other styles.